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IT Service Desk System — THE ELECTORAL COMMISSION | UKGovscan

IN DELIVERYProcurement notice · THE ELECTORAL COMMISSIONRef ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317

IT Service Desk System

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Published

16 Sept 2025

Awarded

18 Aug 2025

In delivery

now

Expires

28 Aug 2028

Total Awarded

£56,560

Contract Term

3 years

29 Aug 2025 – 28 Aug 2028

Supplier

Freshworks

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.

Buyer

Organisation: THE ELECTORAL COMMISSION
Buyer ID: GB-GOR-IM1203
Local Authority Code: –
Address: 3 Bunhill Row, LONDON, EC1Y8YZ, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Freshworks	-	£56,560	-

Key Dates

Published: 16 September 2025
Tender Open: -
Tender Deadline: 1 August 2025
Award Date: 18 August 2025
Contract Start: 29 August 2025
Contract End: 28 August 2028

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Buyer Reference: WP093
CPV Codes: 48000000 – Software package and information systems

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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