Soft Market Testing - Payroll and HR services for Direct Payments

Soft Market Testing

Payroll, HR and Insurance services for Direct Payments

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London Borough of Hackney is currently reviewing and transforming its direct payment service offer. The existing payroll service for managed accounts has been in place for some time and we are now in a position to review and update the offer.

Alongside this, Hackney's direct payment team has dealt with HR issues for people with direct payments in house and we would like to understand what type of indemnified HR services might be available on the market.

We are also wanting to take the opportunity to look at insurance offers for people using Direct Payments.

For all services we would be seeking companies which:

Have previous experience of working with Adult Social Care direct payment clients

Offer excellent customer service

Specifically for Payroll services:

Provide a first class payroll service making PA employment as simple and practical as possible, including:

Statutory Sick Pay (SSP)

PAYE deductions

P11Ds, P60s and P45s

Calculating holiday pay

Statutory Maternity Pay (SMP)

Shared Parental Leave (ShPL)

Student loan deductions

Other statutory payments

Assist clients to manage their funds offering a Managed Account service;

Complete individual finance returns for submitting to the local authority;

Assist with any pay and related queries and questions

Specifically for HR Services

Access to qualified HR specialists

Assist with contracts of employment; calculating affordable wage rates; identify equipment that may help you achieve your personal outcomes and keep up-to-date with all employment related legislation and regulation;

Offer easily accessible support when clients need it - whether it's adjusting contracts of employment; dealing with work related issues or providing support and assistance to clients employees

Assist you with pension duties for your staff.

Access to legal insurance

Volume of work:

London Borough of Hackney (LBH) currently has approx 180 people using our current payroll system. It is the strategic direction for the council to increase DPs and therefore we would anticipate at least a 10% increase year on year.

LBH does not currently contract out an HR service but if we did we would need the service to be able to offer a service for approximately 200 clients. Again this would increase we would anticipate at least a 10% increase year on year.

Insurance Services

Specifically for insurance:

Employers' Liability and Public Liability

Redundancy cover, personal accident cover theft cover.

Registering an interest

If you are interested in participating in the soft market testing exercise please click the link to complete the following:

Sot market testing Questionnaire

Closing date: 3rd October 2020

Disclaimer:

This is not a full procurement exercise and London Borough of Hackney does not in any way commit itself to conducting one now or in the fut