Helpdesk Ticketing System

An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase.

Operations management

Electronic document and records management

Information and communication technology (ICT)

IT Service Management,

IT Asset Management,

Digital Experience Management,

ITIL Service Management Solution,

Voice Integration

• ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations.
• ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability.

Government spending data: This supplier has received £2,382,780 in 111 payments (over £25k) from Police Scotland, Department for Work and Pensions, South Wales Police, Leicestershire Partnership NHS Trust, Merseyside Police and 8 more public bodies (2016-07-15 to 2026-03-01). View full payment history →

Tender Documents

• Awarded contract notice on Contracts Finder → — Award notice