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We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to:
⢠Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening.
⢠Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service
⢠Increase customer satisfaction and employee engagement metrics
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Mary Gober International Limited TA MGI Learning | 04681819 | £128,750 | - |