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To guarantee the efficient utilisation of technology, transform our digital and customer services, and fulfil public service commitments, His Majesty's Revenue and Customs (HMRC) requires research subscription services.
This service will assist in setting strategies, managing projects, deploying new technologies, and ensuring regulatory compliance, amongst other things.
Additionally, an on-demand ad-hoc advisory service is necessary to translate industry-leading insights into actionable plans, across different business areas and topics.
The requirements have been split into 4 lots based on individual business area requirements with varying scope.
Please note, the Authority have determined this requirement to be VAT recoverable meaning the contract value will be exclusive of VAT. A value for 'Including VAT' has been included within each relevant section as required by the FTS system. Values provided are inclusive of the optional 12 month extension. Values are indicative maximums and provide no commitment of spend or usage.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| FORRESTER RESEARCH LIMITED | 03400112 | ~£740,000 estimated from lot values | 1 lot Lot 2: CSG (Customer Services Group) and ETG (Enterprise Transformation Group) | - |
| GARTNER U.K. LIMITED | 02266016 | ~£2,855,000 estimated from lot values | 3 lots Lot 1 - CDIO (Chief Digital and Information Officer) · Lot 3 - Internal Audit · Lot 4 - HR | - |
This procurement was divided into 4 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 Lot 1 - CDIO (Chief Digital and Information Officer) Oct 2025 – Mar 2027 | £2,300,000 £2,300,750 initial term | active | |
| Lot 2 Lot 2: CSG (Customer Services Group) and ETG (Enterprise Transformation Group) Jul 2025 – Mar 2027 | £740,000 £727,193 initial term | active | |
| Lot 3 Lot 3 - Internal Audit Jul 2025 – Mar 2027 | £105,000 £105,875 initial term | active | |
| Lot 4 Lot 4 - HR Oct 2025 – Mar 2027 | £450,000 £418,000 initial term | active |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £10,354,988 in 74 payments (over £25k) from Ministry of Defence, Department for Education, NHSBSA, HMRC, Ofsted and 5 more public bodies (2011-04-14 to 2026-06-05).
Changes the buyer published to this notice after it first appeared.
The event duration has been updated in line with UK Bank Holidays. The deadline has been amended from 18th April to Tuesday 22nd April 10:00am.