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One or more suppliers on this contract have also made political donations. See supplier details below.
Please note this contract details notice relates to Lot 2 only, a separate contract details notice will be published for the Lot 1 YPO Contract.
YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities.
For the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs).
Estimated Framework Value (Lot 2): As this is a new Framework to YPO the total spend is unknown however, considering YPO and NEPO's existing customer base it is anticipated to be approximately £60,000,000 inclusive of VAT for the maximum life of the Framework (4 years). This is the total spend figure which would be broken down into separate orders. The Framework estimated value is based on the probable sum based on the maximum estimated value, inclusive of VAT, of all the Call-off Contracts envisaged for the total term of the Framework. The Framework will be available nationally for contracting authorities to call off.
Some Framework Agreements have been signed after the framework start date.
Framework contract: £60,000,000 total value shared among 12 suppliers. Estimated equal shares shown below.
| Supplier | Identifier | Est. Share | Lots Won | Cross-References |
|---|---|---|---|---|
| CLARITAS SOLUTIONS LIMITED | 03191078 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| DELAWARE DIGITAL LLP | OC414273 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| DELOITTE LLP | OC303675 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | DONOR£617K across 13 donations To: Labour Party, Conservative and Unionist Party, Liberal Democrats MP LINK |
| ERNST & YOUNG LLP | OC300001 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | DONOR£493K across 25 donations To: Labour Party, Conservative and Unionist Party LOBBYIST FGS Global (UK) Limited (11 quarters) Bradshaw Advisory Ltd (3 quarters) Policy Connect Limited (1 quarter) |
| HALO SERVICE SOLUTIONS LTD | SC216980 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| HUBLE DIGITAL LIMITED | 04371301 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| INFOSYS LIMITED | FC020086 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | LOBBYIST Cavendish Advocacy Limited (10 quarters) Cavendish Consulting Limited (1 quarter) |
| KERV DIGITAL LIMITED | 07510381 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| PHOENIX SOFTWARE LIMITED | 02548628 | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| Provident CRM Ltd | Procurement ID: PDMR-5541-DWGQ | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| Unipartner IT Services | Procurement ID: PRCW-4958-PJJD | ~£5,000,000 | 1 lot Lot 2 - CRM Software Solution for Wider Public Sector | - |
| ZIIPLINE LTD | 15002412 | ~£5,000,000 | 2 lots Lot 1 - Single CRM Solution for YPO · Lot 2 - CRM Software Solution for Wider Public Sector | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 2 lots, each awarded separately. 15 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Lot 1 - Single CRM Solution for YPO Feb 2026 – Feb 2031 | £4,000,000 initial term | - | active | |
| Lot 2 Lot 2 - CRM Software Solution for Wider Public Sector Feb 2026 – Feb 2027 | - | 15 | Provident CRM Ltd Unipartner IT Services | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| ZIIPLINE LTD | Lot 2 | Wonlots 1, 2 |
| CLARITAS SOLUTIONS LIMITED | Lot 2 | Wonlot 2 |
| DELAWARE DIGITAL LLP | Lot 2 | Wonlot 2 |
| DELOITTE LLP | Lot 2 | Wonlot 2 |
| ERNST & YOUNG LLP | Lot 2 | Wonlot 2 |
| HALO SERVICE SOLUTIONS LTD | Lot 2 | Wonlot 2 |
| HUBLE DIGITAL LIMITED | Lot 2 | Wonlot 2 |
| INFOSYS LIMITED | Lot 2 | Wonlot 2 |
| KERV DIGITAL LIMITED | Lot 2 | Wonlot 2 |
| PHOENIX SOFTWARE LIMITED | Lot 2 | Wonlot 2 |
| Provident CRM Ltd | Lot 2 | Wonlot 2 |
| Unipartner IT Services | Lot 2 | Wonlot 2 |
| EXCELPOINT LIMITED | Lot 2 | Unsuccessful |
| THEVISIONARYS LTD | Lot 2 | Unsuccessful |
| ZOHO CORPORATION LIMITED | Lot 2 | Unsuccessful |
Government spending data: These suppliers have received £4,085,433,226 in 23,928 payments (over £25k) from Home Office, Department of Health and Social Care, Department for Transport, DEFRA, Ministry of Defence and 102 more public bodies (2010-04-09 to 2026-08-25).