Loading contract…
BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
Please note that this transparency notice is for information purposes only.
5.1 The list of 'in scope' products and services the Supplier shall provide are as follows:
5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times);
5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly;
5.1.3 Reporting and analytics;
5.1.4 Telephony Platform (Cloud Based);
5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution;
5.1.6 Voice Circuits (SIP Channels);
5.1.7 Email Handling System
5.1.8 Other supporting infrastructure for operation of Contact Centre;
5.1.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and
5.1.10 Periodic ad-hoc requests.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| SERCO LIMITED | 00242246 | £3,391,466 | LOBBYIST Crowne Associates Ltd (2 quarters) DGA Group UK Limited (2 quarters) MHP Communications (2 quarters) FGS Global (UK) Limited (1 quarter) |
Government spending data: This supplier has received £4,018,412,059 in 34,163 payments (over £25k) from Department of Health and Social Care, Department for Work and Pensions, Home Office, HMPPS, Ministry of Defence and 55 more public bodies (2010-04-01 to 2026-06-30). View full payment history →