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The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:
a. free to consumers;
b. an impartial arbitrator for firms and consumers in resolving disputes;
c. run on a not for profit basis;
d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
Additional information: This requirement is advertised on Finder A Tender: https://www.find-tender.service.gov.uk/Notice/002457-2023?
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Dispute Resolution Ombudsman | 08945616 | £4,951,460 | - |
This supplier has only 1 government contract in our database. These payments are likely for this contract.
£154,521 paid vs £6,000,000 contract value (3% of stated value). Only payments over £25k are included.