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South Ribble Borough Council awarded this contract to Callcare. It runs for 7 months from 1 Sept 2026. The contract value is £63,375.
Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries.
From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels.
The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.
North West
In delivery for 2 months. The contract ends on 31 Mar 2027.
Below threshold - limited competition.
Callcare Limited03497122