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To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Vodafone Limited | 01471587 | £342,000 | LOBBYIST Westminster Policy Partners Limited (23 quarters) 56 Degrees North Ltd (4 quarters) Global Counsel Ltd (3 quarters) Connect Communications (2 quarters) Connect Public Affairs Limited (1 quarter) Hanbury Strategy and Communications Limited (1 quarter) Hill & Knowlton Limited (1 quarter) Teneo Strategy Limited (1 quarter) |
Government spending data: This supplier has received £1,077,025,922 in 24,431 payments (over £25k) from Home Office, Ministry of Justice, Department for Work and Pensions, Metropolitan Police, NHS England and 84 more public bodies (2010-10-11 to 2026-07-21). View full payment history →