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The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations.
A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services.
Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale.
Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm’s Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Eleven Labs | Procurement ID: PNQP-6955-XGTJ | £9,000,000 | 1 lot Lot 1 | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Sept 2026 – Sept 2027 | £9,000,000 | 1 single bid — no competition | Eleven Labs | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| Eleven Labs | Lot 1 | Won |
Weightings from the notice.