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To advance the education of the public in the treatment and care of animals (be they pet, farm or wild animals or birds). and to relieve the suffering of animals and birds which have been mistreated or abandoned. In furtherance thereof the organisation shall provide and staff a telephone helpline and provide an internet site which, those seeking assistance, can contact at any time for information and advice including referral to other organisations, rescue centres, veterinary care providers and statutory bodies best able to assist the animal or animals for which the caller seeks help.