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The purposes of the charity are to ensure that individuals do not suffer, through lack of knowledge of their rights and responsibilities, or of services available, or through an inability to express their needs effectively, and to exercise a responsible influence on the development of social policies. The charity aims to: • make a positive difference to people’s lives. • engage with, train, develop, support and value our people. • provide accurate, appropriate, confidential, quality advice in a sensitive way to enable citizens of Dumfries & Galloway to make informed choices. • introduce and use quality assurance mechanisms to measure the difference we make and how we make it. • work with others to build our reputation for quality, professionalism, trust and independence.