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TO OFFER FREE, IMPARTIAL, INDEPENDENT AND CONFIDENTIAL ADVICE TO ALL WHO LIVE AND WORK OR STUDY IN BARNET, ENSURING THAT INDIVIDUALS DO NOT SUFFER THROUGH LACK OF KNOWLEDGE OF THEIR RIGHTS AND RESPONSIBILITIES OF THE SERVICES AVAILABLE TO THEM, OR THROUGH INABILITY TO EXPRESS THEIR NEEDS EFFECTIVELY; AND IMPROVE THE POLICIES AND PRACTICES THAT AFFECT PEOPLE'S LIVES.